Frequently Asked Questions
Everything you need to know about your Ulanka shopping experience.
How long does shipping take?
Standard delivery typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery within 24-48 hours.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, in their original packaging, and include all tags to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products true to size?
Most of our footwear and apparel follow standard European sizing. We provide a detailed size guide on each product page to help you find the perfect fit.
Do you ship internationally?
Yes, Ulanka ships to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.